Close Collaboration and Expertise Leads to a Competitive Advantage
The Challenge: A Unified Customer Experience
Sub-Zero, Wolf, and Cove, the industry leader in premium refrigeration, cooking, and dishwashing, hand-selected and built the most innovative, highly skilled and trained field partner network across North America. This premier network services 80 percent of the company’s service requests, and its factory-certified installation companies are on target to fulfill nearly all appliance installation requests. With such a robust field partner network, Sub-Zero Group wanted to develop a unified customer service experience to help its factory-certified partners align with the company brand reputation and further support the skilled expertise required when servicing luxury appliances.